FAQ

Frequently Asked Questions

 What do the different order status mean?

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.

Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

Order Cancelled: The order was cancelled.

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, we confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.

You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

Can I order a product that is 'Out of stock ?

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the wish list feature to be informed of the product's availability.

How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section

In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

 

 

How do I pay for a Rasayani direct purchase?

There are zero hidden charges when you make a purchase on Rasayanidirect. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

However you will have to pay VAT as per the applicable norms.

However if the total order placed is worth below Rs 2000/- you may have to bear nominal packing and forwarding charges.

You may use Credit cards/Debit cards or Internet Banking to make your purchase.

Are there any hidden charges when I make a purchase on HealthKart?

There are zero hidden charges when you make a purchase on HealthKart. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You would be charged Rs 50 delivery charges if your order is less than Rs 500. Also a Rs 50 COD charges are applicable if your COD purchase is less than Rs 500

How do I pay using a credit/debit card?

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

 

 

 

 

 

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

Net Banking 2-4 business days

Debit Card 5-7 business days

Credit Card 7-21 business days

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on support@rasayanidirect.com  or please give us a call with your order number for any clarification.

 

 

How do you ship your orders?

Majority of orders are shipped by air courier through our logistic partner such firstflight.com. For a few remote locations where there is no other courier service available, we will use India Post to deliver your orders.

 

Do you ship to international locations?

We currently ship only within India and do not ship to any international location.

How much time does it take for an order to be delivered?

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days.Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.

How can I track my order?

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your 'My Account' section of our website. Online tracking usually goes live within 24-48 business hours post shipping.

What are the shipping charges on rasayanidirect.com ?

We deliver an order free of cost at your doorstep for all orders above Rs 2000. We bear all the Octroi/sales tax and there is no additional shipping charge that you have to pay at the time of the delivery.

However, if you order amount is less than Rs 2000, a minimal shipping charge may be applicable.

 

What is the general return policy on rasayanidirecty.com?

We offer a 7 Day Return Policy

If you are not satisfied with what you have bought, we will be gladly take it back within 14 days from the date of delivery. If you have paid by card  or net banking then we will reverse the payment.

However you will have to bear the packing and forwarding charges incurred for this order. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

What should I do if I receive a Defective Item?

If an item is found defective, please get in touch with our customer care on support@rasayanidirect.com or call us on our customer care number displayed on our home page within 7 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, exchange.Please note that replacements are subject to availability of the particular product.

I need to return an item, how do I arrange for a pick-up?

You can Contact us to initiate a return pick up through our logistic partner. You will receive a call explaining the process, once you have initiated a return.

In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs (only in case of return of defective, damaged goods).